AI customer service

AI customer service that answers and resolves.

Tether Relay puts SMS, email, voice and web chat into one thread per customer. An AI employee reads the context, calls your tools, and replies in seconds. A teammate can step in or approve at any moment, and resolved conversations are logged to the system of record.

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A chatbot answers questions. An AI employee does the work: it looks up the account, books the appointment, updates the record and tells the customer what happened, then logs the result.

Your team keeps control. They can jump into any conversation, or require approval before a message sends, so automation grows at the pace you are comfortable with.

How AI customer service works on Tether Relay

  • Every channel in a single thread

    SMS, email, voice and web chat land in one conversation, with the same AI employee on all of them.

  • Real tools mid-conversation

    AI employees call your calendars, records and payment tools while they talk, rather than only replying with text.

  • Human-in-the-loop

    A teammate can jump in, or approve a message before anything sends.

  • Auto-resolution with CSAT

    Resolved conversations are closed out, scored and logged to the system of record.

  • Measured per AI employee

    Track response time, handoff and resolution rates, and ROI by AI employee and by channel.

In production

Spring Financial

One of Canada’s largest fintech lenders runs its customer operations on Tether Relay.

87%
of customer service automated
75 to 10
support team
Read the full story

Questions, answered.

What is AI customer service automation?

AI customer service automation uses AI agents to handle customer conversations, such as questions, requests and follow-ups, across channels like SMS, email, voice and chat, escalating to people when needed.

Which channels does Tether Relay support?

SMS, email, voice and web chat, in a single thread per customer.

Can my team review what the AI sends?

Yes. Human-in-the-loop controls let a teammate step into a conversation or approve a message before it sends.

What results have customers seen?

Spring Financial automated 87% of its customer service across chat, voice and SMS, and its support team went from 75 people to 10.

Keep exploring

Plain-English definitions

We build it with you. At no cost.

Tether Relay is in private beta with design-partner intake open. We co-build your first AI employees alongside your existing systems at no cost through the build-out phase.

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