Lending and financial services
AI customer service for lenders, in production.
Spring Financial, one of Canada’s largest fintech lenders with 250,000+ customers, runs its customer operations on Tether Relay. AI now automates 87% of its customer service across chat, voice and SMS, and its support team went from 75 people to 10.
Lending runs on conversations and applications. Tether Relay links both to the customer record, so an AI employee can answer, check where an application stands and log what happened, with a person able to step in whenever it matters.
This is one of the two industries where Tether Relay has moved large, established operations from 0% to 80%+ automation.
What a lender runs on Tether Relay
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Chat, voice and SMS in one platform
Shared context across every channel a customer uses.
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AI employees with human-in-the-loop
Automate the routine work and keep people on the cases that need them.
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Applications linked to the customer
Conversations and applications live on the same record.
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Measured outcomes
Response time, resolution and handoff rates, per AI employee and channel.
Spring Financial
250,000+ customers and $250M+ funded since 2014.
Questions, answered.
Is Tether Relay in production in lending?
Yes. Spring Financial, one of Canada’s largest fintech lenders, runs its customer operations on Tether Relay.
What results has Spring Financial seen?
AI automated 87% of customer service across chat, voice and SMS, and the support team went from 75 people to 10.
How do I apply as a lender?
Tether Relay is in private beta with design-partner intake open. Apply at tetherrelay.com/apply.
Plain-English definitions
We build it with you. At no cost.
Tether Relay is in private beta with design-partner intake open. We co-build your first AI employees alongside your existing systems at no cost through the build-out phase.